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Help Desk Coordinator/Call Center Operations Manager

Friday, April 10, 2020

LOCATION: Norfolk, VA

 

JOB DESCRIPTION:

Serve as lead Operations Manager for 24x7 Call Center services. Provide administrative and managerial oversight of help desk personnel. Offer customer outreach services; problem identification and resolution; creation of system problem reports; release, acceptance, and regression testing for DTS releases; and sustainment activities as needed. Candidate must have specific experience with the design and/or implementation of one or more Defense Travel application modules, as well as experience in the commercial travel industry with reservation systems.

 

REQUIREMENTS:

10+ years of call center management experience supporting DTMO or DoD travel management expertise in a joint environment


Education/Certifications:

None listed

 

Clearance Level:

Certificate of Public Trust

 

BENEFITS:
Full benefits are offered.

 

Company Information:

Bravura is a rapidly growing Woman Owned Small Business (WOSB) that provides professional and engineering services, technology solutions and product offerings to DoD, Federal Civilian agencies.Bravura is an Equal Opportunity Employer. Bravura does not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. These are positions that require a U.S. Citizenship.

 



 

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