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Help Desk Support Service Specialist - Senior

Friday, April 10, 2020

LOCATION: Norfolk, VA

 

JOB DESCRIPTION:

Serve as Senior Help Desk support for Commercial Travel Reservations. Serve on team to support 24x7 call center, which offers non-stop help desk operations to users of the Defense Travel System (DTS). Offer customer outreach services; problem identification and resolution; creation of system problem reports; release, acceptance, and regression testing for DTS releases; and sustainment activities as needed. Candidate must possess a technical understanding of the Defense Travel System (DTS) to provide problem report support. Candidate must also have experience in problem identification, work arounds, requirements, and testing of resolutions, as well as subject matter expertise in support of Defense Travel conferences.

 

REQUIREMENTS:

3+ years of experience with personnel management, human resources, scheduling, and staffing; 5+ years of experience managing customer outreach programs; 15+ years of experience in management of commercial travel offices; 9+ years of experience using Sabre, Apollo, and Worldspan global distribution systems.


Education/Certifications:

None listed

 

Clearance Level:

Certificate of Public Trust

 

BENEFITS:
Full benefits are offered.

 

Company Information:

Bravura is a rapidly growing Woman Owned Small Business (WOSB) that provides professional and engineering services, technology solutions and product offerings to DoD, Federal Civilian agencies.Bravura is an Equal Opportunity Employer. Bravura does not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. These are positions that require a U.S. Citizenship.

 



 

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