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Job Openings

Help Desk Support Service Specialist – Senior

Thursday, February 04, 2021

LOCATION: Camp Joseph T. Robinson, Little Rock, AR

 

JOB DESCRIPTION:

sponsible for providing second‐tier support to end users for PC server, mainframe applications, and hardware. Handles problems that the first tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. Works helpdesk tickets as level 2 IT support for Customer staff and students. Serves as Helpdesk/Customer Support Specialist for PCs, office automation software, general office automation equipment, email, telecommunications, video-teleconferencing, LAN services, and specialized applications. Resolves user problems through helpdesk tickets or calls to the helpdesk. Attempts to resolve assistance calls immediately while on the phone with the customer and will utilize remote administration software tools to assist customers remotely. Responds within 24 hours to trouble/issue tickets within the helpdesk system. Follows up with customers within 48 hours of completion to ensure trouble/issue ticket has been resolved. Maintains a listing of current hardware and software, in their area of responsibility and provide recommendations when upgrades are due. Implements changes or improvements in area of responsibility.

 

REQUIREMENTS:

Years of Experience: 7+

 

Education/Certifications:

IT Level I, IAT Level I

 

Clearance Level:

Secret/T3

 

BENEFITS:
Full benefits are offered.

 

COMPANY INFORMATION:
Bravura is a rapidly growing Woman Owned Small Business (WOSB) that provides professional and engineering services, technology solutions and product offerings to DoD, Federal Civilian agencies. Bravura is an Equal Opportunity Employer. Bravura does not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. These are positions that require a U.S. Citizenship.



 

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