LOCATION: Albuquerque, NM
Perform Operation, Administration and Maintenance (OA&M) activities to sustain C5 applications, systems, and infrastructure. Perform user support activities which include response to requests for assistance to change or add service, resolve system faults and errors, or obtain information. The Contractor will perform 24 hour, 7 days per week, 365 days per year on-call support for all OST systems. Perform security updates, i.e. “patches,” for operating systems and applications in accordance with the system or application security plan or standard operating procedures (SOPs). ”Critical” updates shall be performed within the time limits prescribed by the security plan or SOP. Perform data backups in accordance with the information system security plan, business continuity plan or SOP, including the periodic testing of backup for restoration, conduct restorations as needed, and perform backup media administration. Perform application and database administration, including performance optimization, user access management, alert monitoring, log review, access and performance policy configuration and review, planning and implementation of hardware and software upgrades, virtualization planning and implementation, and storage management. Perform user account administration for all OST personnel (federal and contractor- approximately 900), including creation and termination of user accounts, user policy right administration, suspension/termination of inactive accounts, verification of user identity, password generation and reset, and related user support. Suspend/terminate account access in an expedient manner when notified by OST. Perform hardware troubleshooting, replacement and upgrade, including but not limited to isolation and diagnosis of hardware faults and failures, preventive maintenance, identification and tracking of obsolete and unsupported hardware, research, selection, planning and implementation of hardware upgrades, installation of hardware enclosures, cabinets and racks, and identification and planning of power and environmental requirements. Identify the cause of a system or application fault or failure in a timely manner. Perform scheduled maintenance and notify the COR if scheduled maintenance cannot be performed and provide associated rationale. Support a centralized customer request process (e.g., physical or virtual Help Desk) to receive, track and resolve customer issues for all IT and telecommunication needs. The centralized request process shall enable the COR to readily access information to judge customer service support quality, including request status, number of requests, and response/closure times. Conduct service interactions with customers in a timely, courteous and profession manner. Process customer service requests in a timely manner. Respond to on-call requests for support to mission critical systems in an expeditious manner. Perform Records Management activities.
Years of Experience:
5+ yrs. of exp.
BA/BS or MA/MS
DOE Level “Q” (comparable to DoD TS/SCI)
Full benefits are offered.
Bravura is a rapidly growing Woman Owned Small Business (WOSB) that provides professional and engineering services, technology solutions and product offerings to DoD, Federal Civilian agencies. Bravura is an Equal Opportunity Employer. Bravura does not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. These are positions that require a U.S. Citizenship.