LOCATION: Fort Belvoir, VA
Exhibits expert knowledge of enterprise level services and cloud service offerings. Serves as the Component Manager for Defense Enterprise Provisioning Online (DEPO) evaluating, managing, and oversight of the Defense Enterprise Email usage and entitlements. Performs as the System Requirements Manager in obtaining feedback from the stakeholders and providing documentation for systems engineers to provide remediation to the systems operational flaws. Acts as the stakeholder liaison officer for DISA and CIO/G6. Coordinated and manage the customer outreach program for the Enterprise Services. Coordinate with the CIO/G6 and DISA to review the actions register and review the enhancement requests submitted. Collaborates with NETCOM for the DEPO training requirements and coordination with entitlement managers for 36 commands. Prepares charts and reports that identify service usage, accounts, and cost. Assists Defense Information Systems Agency in developing requirements for future email service and ensure solution meets the needs of the Army. Facilitates a monthly Metrics Integrated Project Team (IPT) to validate service provider performance against Service Level Agreement requirements. Develops a financial forecasting model to predict program cost and service rates to enable the US Army to efficiently make the decision on future budget allocation. Creates streamlined processes, procedures and embracing technologies that enabled the team to work much more efficiently leading to increased productivity and improved work-place morale. Provides annual analysis of the Premium, Executive, Senior Executive, and Premium-NPE service classes based on current number of O7, O8, O9, O10, SES Civilian, and Political Appointees in each customer code and provides a recommendation for the succeeding FY. Assists with populating the distribution lists used to notify user of their UC onboarding requirements. Provides technical input for various initiatives as requested by PO EE. Attends recurring and ad hoc meetings in support of Unified Capabilities and Enterprise Email projects.
Experience: 3+yrs exp. working with and managing MS software product suite; experience using and managing MS server/Cloud services; customer service / helpdesk exp. (desired)
Bachelor's degree; MS certifications desired
Full benefits are offered.
Bravura is a rapidly growing Woman Owned Small Business (WOSB) that provides professional and engineering services, technology solutions and product offerings to DoD, Federal Civilian agencies. Bravura is an Equal Opportunity Employer. Bravura does not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. These are positions that require a U.S. Citizenship.