Job Openings

Help Desk Manager

Tuesday, May 26, 2020



Serve as supervisory lead for the 24/7/365 help desk operations team. Receive all calls, walk-ins, e-mails and generate open trouble tickets and initiate the resolution process. Log, filter, and route service request to experts. Elevate help desk concerns to the appropriate tier for resolution as required. Perform and complete configuration for: workstations; docking stations; printers; monitors; zero client hardware; VoIP instruments; AV control devices; and external CAC readers and their interoperability requirements to provide connectivity to the network. Activate router ports and Virtual Local Area Network (VLAN) configuration for Local Area Network (LAN) drops. Maintain system images for all approved Government purchased models of USARCENT desktop and laptop systems. Perform SIPRNET PKI (Public Key Infrastructure) as Enhanced Trusted Agent (ETA), and Trust Agents (TA) duties and responsibilities to accomplish the goal of issuing SIPRNET PKI tokens to USARCENT SIPRNET users (CONUS). Provide technical managerial support for the USARCENT Defense Enterprise Provisioning Online (DEPO) enterprise email support for users’ NIPRNET and SIPRNET accounts. Provide incoming personnel network access procedures. Review and verify Army Training and Certification Tracking System (ATCTS) and verify user-required training courses have been completed.


1 year of experience in help desk operations


2-year college degree in any field; IT Level II; IAT Level II; Computing Environment (CE) certifications

Clearance Level: 



BENEFITS: Full benefits are offered.

Bravura is a rapidly growing Woman Owned Small Business (WOSB) that provides professional and engineering services, technology solutions and product offerings to DoD, Federal Civilian agencies. Bravura is an Equal Opportunity Employer. Bravura does not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. These are positions that require a U.S. Citizenship.


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